Scoopy-Doo Winter Policy

SCOOPY-DOO’S WINTER POLICY

FAQ:

DO WE WORK IN RAIN OR EXTREME WEATHER?

Our company will usually work in most weather conditions, including light to moderate rain.  Very heavy rainfall or extreme weather may stop us, though, and in the event of a nor’easter with gale-force winds above 25 mph, we will be forced to call in our scoopers for their safety.

DO WE WORK THROUGH THE WINTER?

Dogs keep doing their business all winter long. Keeping up your yard will help create a healthier environment for your family and pet – you will thank us during the spring thaw!

SCOOPY-DOO’S WINTER & WEATHER POLICY

The winter months present unique challenges to the dedicated poop-scooper, and much as we would love to keep your yard clean and regularly maintained, there are necessary adjustments we have to make to our normal scooping policy at this time of year.  Our winter policy has been in effect for 20 years now, and we find that it’s an effective method for dealing with the challenges that winter brings.

As long as the weather remains clement, we can usually keep close to our regular schedule.  Our trucks will go out on most cold days, although if there is a deep freeze or dangerously cold conditions we will suspend service for that day.  And if there is snow or freezing rain on your regularly scheduled day we will scoop you on your next scheduled pick-up.  Also, in the event of a nor’easter with gale-force winds above 25 mph, we will be forced to call in our scoopers for their safety.

Keep in mind that if poop is hidden in the snow or frozen to the ground, we can’t pick it up; it will be removed (weather permitting) on your next scheduled pick-up.

Once a storm has passed, please make sure that all access to your yard is cleared of debris or snow so that we can enter safely.   We scoop, but we don’t shovel.   It is your responsibility to keep the yard safe and accessible.   If there is no path to your yard, we will have to skip your clean-up until the next scheduled day (be aware that you will still be charged for the visit).  Also, sometimes the latches on fence-gates will freeze shut.  We can’t force open a frozen gate for fear of breaking the latch or letting a dog loose.

We are well aware that your pets often have to change their patterns during the snowy months.  Our scoopers will do their best to adjust to these pattern changes and scour the accessible areas in your yard where your dog was able to go.   Many pets will use the deck or patio instead of the yard.   Be aware that the poop can freeze to the cement or wood of a deck, and it can be more difficult to extract (we don’t want to damage your property in the process).  In such cases, we will have to wait until it thaws.

If you have to change the area entirely (i.e.: from the backyard to the front yard), please call 516-676-0083 or email the office (Info@ScoopyDooNY.com) to inform us and we’ll change the scooping instructions.

Important to note: if we’re hit with a winter storm and have to skip your scheduled day, there are no credits given for these skipped days. The next time we come to your yard there will be twice the amount of poop, so the workload is still the same.

In the event that you want to be put on hold for the winter months, you must call or email the office the minimum 3 days prior to your scoop day to inform us.   Please be advised that there will be a Spring Clean-up fee upon your re-start – and most winter accumulations can exceed ten buckets of waste, which gets expensive. And once you go on hold, the customers that stayed with us during the winter months will have priority clean-ups when the snow melts.  For that reason, we don’t recommend putting your account on hold.  The fact is, our standard winter policy works in your favor.

Also, please note:  Scoopy-Doo will be on winter hiatus for the week between Christmas Day and New Years Day.   There will be no scooping, and offices will be closed, from December 25 to January 1.  Billing will continue on a regular basis, as there will be twice as much scooping the following week.

Whatever the season, we want nothing more than to efficiently clean up your yard. Thanks for working with us at Scoopy-Doo Dog Waste Removal (177 Forest Avenue, Locust Valley, NY 11560; 516-676-0083) to make sure there’s no poo on your shoe!

WHAT ABOUT HOLIDAYS?

We do not work on the following days:

  1. New Year’s Day
  2. Memorial Day
  3. Independence Day
  4. Labor Day
  5. Thanksgiving Day
  6. Christmas Day

PLEASE NOTE:

Scoopy-Doo will be CLOSED for the week between Christmas and New Year’s Day, in observance of the year-end holidays. No scooping from December 25 to January 1.