Frequently Asked Questions
We’ve compiled a list of the most frequently asked questions!
DO WE WORK THROUGH THE WINTER ?
Dogs keep doing their business all winter long. Keeping up your yard will help create a healthier environment for your family and pet, you will really thank us during the spring thaw!
SCOOPY-DOO’S WINTER POLICY
The winter months present unique challenges to the dedicated poop-scooper, and much as we would love to keep your yard clean and on schedule, there are necessary adjustments we have to make to our normal scooping policy at this time of year. Our winter policy has been in effect for 18 years now, and we find that it’s an effective method for dealing with the challenges that winter brings. As long as the weather remains clement, we can usually keep close to our regular schedule. Our trucks will go out no matter how cold it is. And if it snows on your regularly scheduled day we will scoop you on your next scheduled pick-up. Keep in mind that if poop is hidden in the snow or frozen to the ground, we can’t pick it up; it will be removed (weather permitting) on your next scheduled pick-up. Once a storm has passed, please make sure that all access to your yard is cleared of debris and snow so that we can enter safely. We scoop, but we don’t shovel. If there is no path to your yard, we will have to skip your clean-up until the next scheduled day. Also, sometimes fence gates freeze. We can’t force open a gate for fear of breaking a latch or letting a dog loose. We’re well aware that your pets often have to change their patterns during these snowy months. Our scoopers will adjust to this and scour the accessible areas in your yard to pick up the waste where your dog was able to go during their pattern changes. If you have to change the area entirely (i.e.: from the backyard to the front yard) please call 516-676-0083 or email the office (Info@ScoopyDooNY.com) to inform us and we’ll change the scooping instructions. Important to note: if we’re hit with a winter storm and have to skip your scheduled day, there are no credits given for these skipped days. The next time we come to your yard there will be twice the amount of poop, so the workload is still the same. In the event that you want to be put on hold for the winter months, you must call the office a minimum of 3 days prior to your scoop day to inform us. Please be advised that there will be a Spring Clean-up fee upon your re-start – and most winter accumulations can exceed ten buckets of waste, which can get expensive. And once you go on hold, the customers that stayed with us during the winter months will have priority clean-ups when the snow melts. For that reason, we don’t recommend putting your account on hold. The fact is, our standard winter policy works in your favor. Whatever the season, we want nothing more than to efficiently clean up your yard. Thanks for working with us at Scoopy-Doo Dog Waste Removal (177 Forest Avenue, Locust Valley, NY 11560; 516-676-0083) to make sure there’s no poo on your shoe!
WHAT HAPPENS WHEN IT RAINS ?
We’ll work in most weather, but snow or very cold weather can stop us. Our company will usually work in the rain. Very heavy rainfall may stop us, though.
WHAT ABOUT HOLIDAYS ?
We do not work on the following days:
♦ New Year’s Day
♦ Memorial Day
♦ Independence Day
♦ Labor Day,
♦ Christmas Day
♦ NOTE: We are closed the week between Christmas Day and New Year’s Day.
SHOULD I UNLOCK MY GATE ?
Yes please unlock your gate. Employees are not allowed to climb or jump over fences…
CAN WE WORK WITH YOUR DOG IN THE YARD ?
In most cases, yes. We get along well with dogs; however, there are some cases when a dog will not let our worker into the yard. If you know that your dog is not good with strangers, or it becomes apparent that your dog will not allow us to clean the yard, then we ask that you restrain or confine the dog. If the Dog will not allow us to clean the yard, You will be charged for the scheduled call. We will not take unnecessary risks with your dog or our employees.
HOW DO I PAY ?
We accept MasterCard, Visa, Discover, and American Express credit cards. Your card will be billed on the 1st of the month for that month’s service.
ARE THERE ANY CONTRACTS I HAVE TO SIGN ?
We do not require contracts, there is no minimum service period, and there is a 3-day notice required to cancel service.
IS THERE AN EXTRA CHARGE FOR THE FIRST TIME ?
Yes, there is a first time clean-up fee if there has been more than one week of accumulation in your yard on our first visit
WHAT IF I HAVE LANDSCAPERS WORKING ON MY YARD?
Let’s talk about landscapers. We at Scoopy Doo Pet Waste Removal Service appreciate a landscaped yard as much as anyone. It makes it so much easier for us to do a complete and thorough job when the grass has been cut short, and any leaves and fallen branches have been removed. Occasionally in summer, we’ll get complaints about our clean-ups, when it’s actually the result of inconsistent landscaping. Scoopy Doo services your yard at least once a week, and we work through rain and other harsh conditions, where landscapers do not. In fact, landscapers are likely to come every other week, or even less frequently, depending on the weather. This means that the grass is sometimes too high for us to find the dog waste. We certainly want to do our best to fully clean up your yard, but sometimes the existing conditions just make that impossible. When the landscapers do cut the grass, it may reveal hidden dog poop that we couldn’t find, and this gives the impression that we at Scoopy Doo are not doing our job. This is not the case: we are always there for you and want nothing better than to provide complete satisfaction. So we ask your understanding and would like to suggest that if you can keep your landscapers on a steady schedule it will make everyone’s job easier and leave your yard in the best possible shape.