Call Us Today:

  • Long Island 516-676-0083

  • Westchester 914-233-7765

  • Up State New York 518-257-6579

Scoopy Doo Ny BBB Accredited


HOW OFTEN DOES OUR COMPANY COME OUT ?

DO WE WORK THROUGH THE WINTER ?

WHAT HAPPENS WHEN IT SNOWS OR RAINS ?

WHAT ABOUT HOLIDAYS ?

SHOULD I UNLOCK MY GATE ?

CAN WE WORK WITH YOUR DOG IN THE YARD ?

WHAT IF I WANT TO SKIP A SERVICE DAY ?

HOW DO I PAY ?

ARE THERE ANY CONTRACTS I HAVE TO SIGN ?

IS THERE AN EXTRA CHARGE FOR THE FIRST TIME ?


HOW OFTEN DOES OUR COMPANY COME OUT ?

Most of our customers prefer service once or twice a week. Other service schedules are available; if you would like to know more about service more often than that, please call us.

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DO WE WORK THROUGH THE WINTER ?

Dogs keep doing their business all winter long. Keeping up your yard will help create a healthier environment for your family and pet, you will really thank us during the spring thaw!

SCOOPY-DOO’S WINTER POLICY

The winter months present unique challenges to the dedicated poop-scooper, and much as we would love to keep your yard clean and on schedule, there are necessary adjustments we have to make to our normal scooping policy at this time of year.  Our winter policy has been in effect for 15 years now, and we find that it’s an effective method for dealing with the challenges that winter brings.

As long as the weather remains clement, we can usually keep close to our regular schedule.  Our trucks will go out no matter how cold it is.  And if it snows on your regularly scheduled day we will scoop you on your next scheduled pick-up.

Keep in mind that if poop is hidden in the snow or frozen to the ground, we can’t pick it up; it will be removed (weather permitting) on your next scheduled pick-up.   Once a storm has passed, please make sure that all access to your yard is cleared of debris and snow, so that we can enter safely.   We scoop, but we don’t shovel.   If there is no path to your yard, we will have to skip your clean-up until the next scheduled day.  Also, sometimes fence gates freeze.  We can’t force open a gate for fear of breaking a latch or letting a dog loose.

We’re well aware that your pets often have to change their patterns during these snowy months.  Our scoopers will adjust to this and scour the accessible areas in your yard to pick up the waste where you dog was able to go during their pattern changes.  If you have to change the area entirely (i.e.: from backyard to front yard) please call or email the office (Info@ScoopyDooNY.com) to inform us and we’ll change the scooping instructions.

Important to note: if we’re hit with a winter storm and have to skip your scheduled day, there are no credits given for these skipped days. The next time we come to your yard there will be twice the amount of poop, so the workload is still the same.

In the event that you want to be put on hold for the winter months, you must call the office the minimum 3 days prior to your scoop day to inform us.   Please be advised that there will be a Spring Clean-up fee upon your re-start – and most winter accumulations can exceed ten buckets of waste, which can get expensive. And once you go on hold, the customers that stayed with us during the winter months will have priority clean-ups when the snow melts.  For that reason we don’t recommend putting your account on hold.  The fact is, our standard winter policy works in your favor.

Whatever the season, we want nothing more than to efficiently clean up your yard.  Thanks for working with us to make sure there’s no poo on your shoe!

Whatever the season, we want nothing more than to efficiently clean up your yard. Thanks for working with us at Scoopy-Doo Dog Waste Removal (177 Forest Avenue, Locust Valley, NY 11560; 516-676-0083) to make sure there’s no poo on your shoe!

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WHAT HAPPENS WHEN IT RAINS ?

We’ll work in most weather, but snow or very cold weather can stop us. Our company will usually work in the rain. A very heavy rainfall may stop us, though. We will most often be able to make up the work later that week.

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WHAT ABOUT HOLIDAYS ?

We do not work on the following days:

1) New Year’s Day 4) Labor Day
2) Memorial Day 5) Thanksgiving Day
3) Independence Day 6) Christmas Day

We do our best to anticipate these holidays and reschedule the scoop day to either the day before or the day after the holiday.

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SHOULD I UNLOCK MY GATE ?

Yes. Since employees are not to climb or jump over fences, please have your gate unlocked on your service day.

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CAN WE WORK WITH YOUR DOG IN THE YARD ?

In most cases, yes. We get along well with dogs; however, there are some cases when a dog will not let our worker into the yard. If you know that your dog is not good with strangers, or it becomes apparent that your dog will not allow us to clean the yard, then we ask that you restrain or confine the dog. If the Dog will not allow us to clean the yard, You will be charged for the scheduled call. We will not take unnecessary risks with your dog or our employees.

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WHAT IF I WANT TO SKIP A SERVICE DAY ?

You will not be charged if you call the company office 3 days prior to tell the service worker to skip your yard that day. If the dog will be gone from the yard for a couple of weeks, or for some reason you want us to skip your yard for a day or more, we can hold service for you.

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HOW DO I PAY ?

We accept MasterCard, Visa, Discover and American Express credit cards. Your card will be billed at the end of each month. We are a GREEN company and only send a paper statement at your request. We will gladly email a statement if you desire.

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ARE THERE ANY CONTRACTS I HAVE TO SIGN ?

We do not require contracts, there is no minimum service period, and there is a 3 day notice required to cancel service.

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IS THERE AN EXTRA CHARGE FOR THE FIRST TIME ?

Yes, there is a first time clean-up fee if there has been more than one week of accumulation in your yard on our first visit

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Call Us Today:

  • Long Island 516-676-0083

  • Westchester 914-233-7765

  • Up State New York 518-257-6579